Terms of Service

Last updated: [2025-11-25]

Welcome to HealthPlus Pet (“we,” “us,” “our”). By accessing or purchasing from healthpluspet.ca (the “Site”), you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. General Conditions

By using this Site, you represent that you are at least the age of majority in your province or state of residence. You may not use our products for any illegal or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time.

2. Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this Site is not accurate, complete, or current. The material is provided for general information and should not be relied on as the sole basis for decision-making.

3. Product Information

Our products are pet supplements and are not intended to diagnose, treat, cure, or prevent any disease. Results may vary.
Always consult with a licensed veterinarian before adding supplements to your pet’s health routine.

We reserve the right to discontinue or update product offerings at any time.

4. Prices & Modifications

Prices for our products are subject to change without notice.
We may modify or discontinue the Service at any time without liability.

5. Billing & Account Information

You agree to provide current, complete, and accurate purchase and account information.
We may cancel orders that appear fraudulent or suspicious.

6. Optional Tools

We may provide access to third-party tools (e.g., shipping apps, subscription apps) which are provided “as is.” Use of such tools is at your own risk.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content or policies.

8. User Comments & Feedback

If you submit comments, reviews, or suggestions, you agree that we may edit, copy, publish, or use them without restriction.

9. Personal Information

Your submission of personal information is governed by our Privacy Policy.

10. Prohibited Uses

You may not use the Site for:

  • unlawful purposes

  • violating any regulations

  • transmitting malware

  • spamming, scraping, or data mining

  • interfering with security features

11. Disclaimer of Warranties

We do not guarantee uninterrupted or error-free service.
All products and services are provided “as is” and “as available” without warranties.

12. Limitation of Liability

HealthPlus Pet will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or products.

13. Indemnification

You agree to indemnify and hold harmless HealthPlus Pet and our partners from any claims arising from your breach of these Terms.

14. Governing Law

These Terms are governed by the laws of Ontario, Canada.

15. Changes to Terms

We may update these Terms at any time. The latest version will always be posted on this page.

🔒 Privacy Policy — HealthPlus Pet

Last updated: [Insert Date]

This Privacy Policy describes how HealthPlus Pet collects, uses, and protects your personal information.

1. Information We Collect

We collect information that you provide directly to us:

  • Name

  • Email address

  • Shipping & billing address

  • Payment information

  • Phone number

  • Pet information (optional)

We also automatically collect:

  • IP address

  • Device information

  • Browsing data

  • Cookies

2. How We Use Your Information

We use your information to:

  • Process and ship orders

  • Provide customer support

  • Send updates & promotions (with consent)

  • Analyze and improve our website

  • Prevent fraud

3. Sharing Your Information

We may share your information with:

  • Payment processors (Shopify Payments, Stripe, PayPal)

  • Shipping carriers (Canada Post, UPS, FedEx)

  • Marketing tools (Klaviyo, Google, Meta)

  • Our fulfillment partners

We do not sell your personal information.

4. Cookies

We use cookies to improve your shopping experience. You may disable cookies in your browser settings.

5. Data Retention

We retain order information for tax, legal, and reporting purposes unless you request deletion (subject to compliance requirements).

6. Email & SMS Marketing

With your consent, we may send promotional emails or SMS messages.
You may opt out at any time.

7. Security

We take reasonable precautions to protect your data; however, no method of transmission is 100% secure.

8. Your Rights

Depending on your region (GDPR, CCPA), you may have the right to:

  • Access your data

  • Correct your data

  • Request deletion

  • Opt-out of marketing

  • Request data portability

You may contact us at support@healthpluspet.ca to exercise your rights.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page.

🚚 Shipping & Return Policy — HealthPlus Pet

Last updated: [Insert Date]

Shipping Policy

Processing Time

Orders are processed within 1–2 business days (excluding weekends and holidays).

If we experience high volume, processing times may be extended slightly.

Shipping Rates

We offer:

  • Free shipping on qualifying promotions/bundles

  • Standard shipping rates calculated at checkout

  • Canada-wide delivery

Shipping Carriers

Orders are shipped via:

  • Canada Post

  • UPS

  • FedEx

  • DHL (for international orders, if enabled)

Order Tracking

Once your order ships, you will receive a tracking number via email.

Lost or Stolen Packages

HealthPlus Pet is not responsible for lost or stolen packages after delivery.
If an issue arises, we will help open an investigation with the carrier.

Return & Refund Policy

30-Day Satisfaction Promise

We want you and your pet to be happy. If you are not satisfied, you may request a refund under the following conditions:

Eligibility for Refunds

We accept refunds if:

  • The product is unopened and in original condition

  • The request is made within 30 days of delivery

  • There is a manufacturing defect

  • The wrong item was sent

For supplements, open/used products are not eligible for return due to safety and health regulations.

How to Request a Refund

Email our support team at support@healthpluspet.ca with:

  • Order number

  • Reason for return

  • Photo of the product (if damaged or defective)

Once approved, we will provide instructions for returning the item.

Return Shipping

Return shipping costs are:

  • Paid by the customer for discretionary returns

  • Covered by us for defective or incorrect items

Refunds

Once the return is inspected, refunds are issued to your original payment method within 3–7 business days.

Exchanges

If you need an exchange (wrong item or defective), contact us and we will replace it at no cost.

Final Sale Items

Certain items may be final sale (promotional items, clearance, etc.).

Want me to format these into Shopify HTML, or generate matching FAQ pages, About Us pages, or Subscription Terms?

I can also customize these to:
✔ match Canadian supplement laws
✔ add auto-ship subscription policy
✔ add wholesale terms
✔ reduce your legal liability (important for pet health products)

Just let me know!


You said:
I'd like you to regenerate them with a more detailed version for the privacy policy and term of service page, for your information, our email is: info@healthpluspet.com , phone #: 1 888-688-3428 , address: 3601 Hwy 7 E ,Suite 1005, Markam, L3R 0M3, Ontario, Canada

ChatGPT said:

Absolutely — here are expanded, highly detailed, legally polished versions of your:

✅ Terms of Service
✅ Privacy Policy (enhanced and comprehensive)
✔ Customized with your business details:
Email: info@healthpluspet.com
Phone: 1-888-688-3428
Address: 3601 Hwy 7 E, Suite 1005, Markham, ON L3R 0M3, Canada

These versions are suitable for ecommerce, supplements, and Canadian consumer-protection compliance.

If you'd like, I can also provide Shopify-optimized HTML versions.

🧾 TERMS OF SERVICE — HealthPlus Pet

Last Updated: [Insert Date]
Legal Entity: HealthPlus Pet (operated by 1Business Box Inc. or your preferred corporation)

1. Overview

This website is operated by HealthPlus Pet. Throughout the Site, the terms “we”, “us”, and “our” refer to HealthPlus Pet. By visiting our Site and/or purchasing from us, you engage in our “Service” and agree to be bound by this Terms of Service agreement ("Terms").

These Terms apply to all users of the Site, including browsers, customers, merchants, vendors, and contributors.

If you do not agree to these Terms, you may not access or use this website.

2. Online Store Terms

You represent that you are the age of majority in your province or state of residence and legally capable of entering a binding contract.

You may not use our products for any unlawful or unauthorized purpose. You may not transmit worms, viruses, malware, or any harmful code.

Violation of these Terms may result in termination of your access.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time, including suspected fraud, abusive behavior, or misuse of our platform.

You understand that your content (excluding credit card information) may be transmitted unencrypted over various networks.

Credit card data is always encrypted via PCI-DSS-compliant payment gateways.

4. Accuracy, Completeness & Timeliness of Information

We do not warrant that information provided on this Site is accurate, complete, or current. The material provided is for general informational purposes only.

You acknowledge that reliance on material on this Site is at your own risk.

5. Modifications to Service & Prices

Product prices are subject to change at any time without notice.

We reserve the right to modify or discontinue products or services without liability.

6. Products or Services

Certain products may be available exclusively online.

We strive to display product colors accurately; however, screens may vary.

All pet supplement products are:

  • not intended to diagnose, treat, cure, or prevent any disease

  • intended for general wellness only

  • recommended to be used under veterinarian supervision for pets with existing health conditions

We reserve the right to:

  • limit quantities

  • refuse any order

  • restrict sales to specific regions

  • discontinue any product

7. Billing, Payment & Account Information

You agree to provide current, accurate, and complete purchase information.

We may cancel suspected fraudulent or high-risk orders.
Reasons for cancellation may include:

  • invalid billing information

  • multiple failed transactions

  • mismatched shipping/billing addresses

  • suspicious IP address activity

  • bulk or reseller purchasing not authorized

8. Optional Third-Party Tools

We may provide access to third-party tools (e.g., shipping software, analytics, marketing apps). These are offered “as is,” without warranties.

You agree to use third-party tools entirely at your own discretion.

9. Third-Party Links

Our Site may link to third-party sites. We are not responsible for their content, privacy practices, or terms.

10. User Submissions, Reviews & Feedback

By submitting comments, reviews, images, or suggestions, you grant HealthPlus Pet a worldwide, perpetual, irrevocable license to:

  • edit

  • copy

  • publish

  • distribute

  • translate

  • display

your content without compensation.

We may remove content that we deem illegal, defamatory, obscene, or inappropriate.

11. Personal Information

Your submission of personal information is governed by our Privacy Policy.

12. Errors, Inaccuracies & Omissions

Occasionally information may contain typographical errors or inaccuracies. We reserve the right to correct any errors and modify content at any time without notice.

13. Prohibited Uses

You are prohibited from using the Site for:

  • unlawful purposes

  • violating laws or regulations

  • infringing intellectual property rights

  • harassing or abusing others

  • uploading harmful code

  • scraping or data extraction

  • interfering with security

  • fraudulent purposes

14. Disclaimer of Warranties

We do not guarantee that:

  • the Site will be uninterrupted or error-free

  • results will be accurate

  • errors will be corrected

Products and services are provided “as is” and “as available” without warranties.

15. Limitation of Liability

HealthPlus Pet is not liable for:

  • indirect or consequential damages

  • loss of profits, revenue, or data

  • damages from your use of our products

  • delays, errors, or interruptions in service

Our liability shall not exceed the amount paid for the product purchased.

16. Indemnification

You agree to indemnify, defend, and hold harmless HealthPlus Pet, its owners, officers, employees, and partners from any claim arising out of your breach of these Terms.

17. Severability

If any provision of these Terms is deemed invalid, it shall not affect the enforceability of the remaining provisions.

18. Termination

These Terms are effective unless terminated by either party. You may stop using the Site at any time.

We may terminate or restrict access without notice if you violate these Terms.

19. Governing Law

These Terms are governed by the laws of Ontario, Canada, and applicable federal laws.

20. Contact Information

Questions about the Terms should be sent to:
📧 info@healthpluspet.com
📞 1-888-688-3428
📍 3601 Hwy 7 E, Suite 1005, Markham, ON L3R 0M3