privacy policy

Last Updated: [2025-11-25]

HealthPlus Pet (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit healthpluspet.com or purchase from us.

1. Information We Collect

A. Information You Provide Directly

This may include:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information (processed securely by third-party payment processors)

  • Account login details

  • Pet details (optional)

  • Messages sent to our customer support team

B. Information Collected Automatically

We automatically collect:

  • IP address

  • Browser type

  • Device details

  • Cookies

  • Pages viewed

  • Time spent on pages

  • Referring websites

  • General location data

  • Shopping behaviour (e.g., cart activity)

This data helps us improve website functionality and enhance your shopping experience.

C. Information from Third-Party Sources

We may receive information from:

  • Shopify (platform provider)

  • Payment processors (Shopify Payments, PayPal, Stripe)

  • Advertising platforms (Google, Meta/Facebook, TikTok)

  • Email marketing providers (Klaviyo or similar)

  • Shipping carriers

2. How We Use Your Information

We use collected information to:

A. Process Orders

  • Fulfill and manage your purchase

  • Send order confirmations

  • Ship your product

  • Provide customer support

B. Improve Our Website

  • Analyze usage patterns

  • Enhance user experience

  • Fix bugs and technical issues

C. Marketing & Communication

With your consent:

  • Send promotional emails

  • Advertise through personalized ads (retargeting)

  • Provide product recommendations

D. Legal & Security Purposes

  • Prevent fraud

  • Maintain website security

  • Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies to:

  • remember your preferences

  • keep items in your cart

  • analyze website traffic

  • improve performance

  • personalize ads

You can disable cookies via browser settings, but some features may not function correctly.

4. Sharing Your Information

We do not sell personal information.

We only share data with trusted third parties, including:

A. Service Providers

  • payment processors

  • email service providers

  • fulfillment & shipping partners

  • website analytics providers

B. Marketing Partners

  • Google Ads

  • Facebook / Meta

  • TikTok Ads

C. Legal Compliance

We may disclose information where required by law, such as:

  • responding to legal requests

  • fraud investigations

  • government or regulatory demands

5. Data Retention

We retain order information for:

  • tax compliance

  • financial reporting

  • regulatory purposes

You may request deletion unless we are legally required to retain certain data.

6. Protection of Your Information

We use industry-standard security measures, including:

  • SSL encryption

  • access restrictions

  • PCI-compliant payment gateways

  • security monitoring

However, no online system is 100% secure.

7. Children’s Privacy

Our Site is not intended for individuals under 18 years old. We do not knowingly collect data from minors.

8. Your Rights

Depending on your region, you may have rights to:

  • access your data

  • correct inaccurate information

  • request deletion

  • opt out of marketing

  • withdraw consent

  • request data portability

To exercise your rights:
📧 info@healthpluspet.com
📞 1-888-688-3428

9. International Data Transfers

Your data may be processed outside of Canada (e.g., by Shopify servers in the U.S.).
We ensure adequate safeguards under applicable privacy laws.

10. Changes to This Privacy Policy

We may update this Policy periodically.
The latest version will always be posted here.

11. Contact Information

For privacy questions or requests:
📧 info@healthpluspet.com
📞 1-888-688-3428
📍 3601 Hwy 7 E, Suite 1005, Markham, ON L3R 0M3, Canada