Return & Shipping Policy

Last Updated: [2025-11-25]

Thank you for shopping with HealthPlus Pet. We are committed to providing fast, safe, and reliable delivery for all pet wellness products purchased at healthpluspet.com.

If you have any shipping questions, contact us at:
📧 info@healthpluspet.com
📞 1-888-688-3428

1. Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding statutory holidays).

  • Orders placed after 3:00 PM EST may begin processing the next business day.

  • During peak seasons, promotions, or unexpected supply delays, processing times may be slightly extended.

We always aim to ship as quickly as possible.

2. Shipping Locations

We currently ship to:

  • Canada (all provinces & territories)

  • USA

If your region is not available at checkout, contact us for assistance.

3. Shipping Methods & Delivery Times

We partner with reputable carriers to ensure dependable delivery, including:

  • Canada Post

  • UPS

  • FedEx

  • DHL (international)

Estimated delivery times (Canada):

Region Estimated Time
Ontario 1–3 business days
Quebec 2–4 business days
Western Canada 3–7 business days
Atlantic Canada 3–7 business days
Northern Territories 5–14 business days

Delivery times may vary based on weather, carrier delays, or rural destinations.

4. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Package weight

  • Destination

  • Selected service

  • Real-time carrier costs

We also offer:

  • Free Shipping on eligible promotions or bundles

  • Flat-rate shipping during special events

  • Express or Priority Shipping (available at checkout)

5. Order Tracking

Once your order ships, you will automatically receive:

  • A shipping confirmation email

  • A tracking number

  • A link to track your package in real time

Please allow up to 24 hours for tracking to update.

6. Address Errors & Delivery Issues

It is the customer’s responsibility to provide accurate shipping information.

If a package is delayed or returned due to:

  • an incorrect address

  • missing apartment/suite number

  • customer refusal

  • unclaimed pickup

the customer may be responsible for:

  • reshipping fees

  • return shipping fees

  • additional carrier charges

7. Lost or Stolen Packages

Once a package is marked Delivered, HealthPlus Pet is not responsible for:

  • stolen packages

  • missing packages after delivery

  • deliveries made to mailrooms or concierge desks

However, we will gladly assist by:

  • contacting the carrier

  • opening a delivery investigation

  • helping you locate your package

8. Damaged Packages or Items

If your order arrives damaged:

  • take clear photos of the packaging and product

  • contact us within 48 hours of delivery

We will replace damaged items at no cost.

9. International Shipping (If Enabled)

International customers are responsible for:

  • customs fees

  • import duties

  • VAT or local taxes

We are not responsible for delays caused by customs inspections.

10. Contact Information

For shipping concerns, contact us:
📧 info@healthpluspet.com
📞 1-888-688-3428
📍 3601 Hwy 7 E, Suite 1005, Markham, ON L3R 0M3

🔄 RETURN & REFUND POLICY — HealthPlus Pet

At HealthPlus Pet, we want your pet to live a longer, healthier, happier life — and we proudly stand behind the quality of our supplements and wellness products.

If you are not satisfied with your purchase, please review our full refund policy below.

1. 30-Day Satisfaction Guarantee

We offer a 30-day return window from the date of delivery for most items.

Due to supplement safety and regulatory compliance, opened or used consumable products cannot be returned unless defective.

2. Eligibility for Returns

To qualify for a return or refund, the item must be:

  • Unused

  • Unopened

  • In its original packaging

  • Returned within 30 days of delivery

We accept returns for the following reasons:

  • You received the wrong item

  • The product arrived damaged

  • The product has a manufacturing defect

  • You changed your mind (unopened items only)

3. Items That Cannot Be Returned

For health, hygiene, and safety compliance, we cannot accept returns on:

  • Opened supplements

  • Used items

  • Final sale items

  • Free gifts, promotional items, or bonus products

  • Items purchased from third-party resellers or marketplaces

4. Return Request Procedure

To begin a return:

  1. Email us at info@healthpluspet.com

  2. Provide the following:

    • Order number

    • Reason for return

    • Photo(s) of item or damage (if applicable)

  3. Our team will review and respond within 1–2 business days

  4. If approved, we will issue a Return Authorization (RA) number and return instructions

Returns without prior authorization may be rejected.

5. Return Shipping Costs

Return shipping fees depend on the reason:

  • Our fault (wrong, damaged, defective item)
    → Return shipping is 100% covered by HealthPlus Pet

  • Customer change of mind or error
    → Customer pays return shipping cost

We recommend using a trackable shipping service.

6. Refund Processing

Once your return is received and inspected:

  • You’ll receive a confirmation email

  • Approved refunds will be issued back to the original payment method

Refund Timeline:

  • 3–7 business days for us to process

  • Additional 3–10 days depending on your bank or card issuer

Shipping fees (if any) are non-refundable unless we made an error.

7. Exchanges

We offer free exchanges for:

  • defective items

  • incorrect items received

Contact customer service to initiate an exchange.

8. Cancellations

Orders may be cancelled before shipment.
Once an order has shipped, it cannot be cancelled, but may qualify for a return under this policy.

9. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged or defective:

  • Contact us within 48 hours

  • Provide clear photos of the product and packaging

We will provide:

  • a replacement

  • or a full refund

at no cost to you.

10. Missing Items

If your order is missing an item, notify us within 48 hours.
We will:

  • verify the fulfilment log

  • correct the error immediately

11. Final Sale Items

Certain items may be final sale, such as:

  • clearance products

  • promotional bundles

  • seasonal or limited-edition items

These items cannot be returned unless defective.

12. Contact Information

For all return-related inquiries:

📧 info@healthpluspet.com
📞 1-888-688-3428
📍 HealthPlus Pet
3601 Hwy 7 E, Suite 1005
Markham, ON L3R 0M3
Canada