Return & Shipping Policy
Last Updated: [2025-11-25]
Thank you for shopping with HealthPlus Pet. We are committed to providing fast, safe, and reliable delivery for all pet wellness products purchased at healthpluspet.com.
If you have any shipping questions, contact us at:
📧 info@healthpluspet.com
📞 1-888-688-3428
1. Order Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding statutory holidays).
Orders placed after 3:00 PM EST may begin processing the next business day.
During peak seasons, promotions, or unexpected supply delays, processing times may be slightly extended.
We always aim to ship as quickly as possible.
2. Shipping Locations
We currently ship to:
For Canada:
Canada Provinces Zone A: (Ontario and Quebec)
| Condition | Transit Time | Price |
|---|---|---|
| Express | 1-3 Business Days | $16.95 CAD |
| Under $65 CAD | 3-9 Business Days | $9.95 CAD |
| Over $65 CAD | 3-9 Business Days | FREE |
Canada Provinces Zone B: (Alberta, British Columbia, Manitoba)
| Condition | Transit Time | Price |
|---|---|---|
| Express | 1-3 Business Days | $16.95 CAD |
| Under $65 CAD | 3-9 Business Days | $10.95 CAD |
| Over $65 CAD | 3-9 Business Days | FREE |
Canada Provinces Zone C: (New Brunswick, Nova Scotia, Prince Edward Island, Saskatchewan)
| Condition | Transit Time | Price |
|---|---|---|
| Express | 1-3 Business Days | $16.95 CAD |
| Under $65 CAD | 3-9 Business Days | $11.95 CAD |
| Over $65 CAD | 3-9 Business Days | FREE |
Canada Provinces Zone D (Newfoundland & Labrador)
| Condition | Transit Time | Price |
|---|---|---|
| - | 3-9 Business Days | $11.95 CAD |
Unfortunately we currently do not offer free shipping or express shipping for Zone D.
Canada Territories Zone E: (Nunavut, Northwest Territories, Yukon)
| Condition | Transit Time | Price |
|---|---|---|
| - | 3-9 Business Days | $19.95 CAD |
Unfortunately we currently do not offer free shipping or express shipping for Zone E.
For USA:
United States Zone A
(All of US except Alaska, Micronesia, Guam, Hawaii, US Virgin Islands, Armed Forces Europe, Armed Forces Pacific)
| Condition | Transit Time | Price |
|---|---|---|
| Under $55 USD | 4-8 Business Days1 | $7.99 USD |
| Over $55 USD | 4-8 Business Days | FREE |
United States Zone B
(Includes Alaska, Micronesia, Guam, Hawaii, US Virgin Islands, Armed Forces Europe, Armed Forces Pacific)
| Condition | Transit Time | Price |
|---|---|---|
| - | 4-8 Business Days2 | $9.99 USD |
Unfortunately we currently do not offer free shipping for US Zone 2 locations.
1 Due to the recent U.S. import tariff order, shipping may take longer than usual.
2 May take a bit longer due to transit delays in Zone B.
If your region is not available at checkout, contact us for assistance.
3. Shipping Methods & Delivery Times
We partner with reputable carriers to ensure dependable delivery, including:
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Canada Post
-
UPS
-
FedEx
-
DHL (international)
4. Shipping Rates
Shipping rates are calculated at checkout based on:
-
Package weight
-
Destination
-
Selected service
-
Real-time carrier costs
We also offer:
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Free Shipping on eligible promotions or bundles
-
Flat-rate shipping during special events
-
Express or Priority Shipping (available at checkout)
5. Order Tracking
Once your order ships, you will automatically receive:
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A shipping confirmation email
-
A tracking number
-
A link to track your package in real time
Please allow up to 24 hours for tracking to update.
6. Address Errors & Delivery Issues
It is the customer’s responsibility to provide accurate shipping information.
If a package is delayed or returned due to:
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an incorrect address
-
missing apartment/suite number
-
customer refusal
-
unclaimed pickup
the customer may be responsible for:
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reshipping fees
-
return shipping fees
-
additional carrier charges
7. Lost or Stolen Packages
Once a package is marked Delivered, HealthPlus Pet is not responsible for:
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stolen packages
-
missing packages after delivery
-
deliveries made to mailrooms or concierge desks
However, we will gladly assist by:
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contacting the carrier
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opening a delivery investigation
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helping you locate your package
8. Damaged Packages or Items
If your order arrives damaged:
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take clear photos of the packaging and product
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contact us within 48 hours of delivery
We will replace damaged items at no cost.
9. International Shipping (If Enabled)
International customers are responsible for:
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customs fees
-
import duties
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VAT or local taxes
We are not responsible for delays caused by customs inspections.
10. Contact Information
For shipping concerns, contact us:
📧 info@healthpluspet.com
📞 1-888-688-3428
📍 3601 Hwy 7 E, Suite 1005, Markham, ON L3R 0M3
🔄 RETURN & REFUND POLICY — HealthPlus Pet
At HealthPlus Pet, we want your pet to live a longer, healthier, happier life — and we proudly stand behind the quality of our supplements and wellness products.
If you are not satisfied with your purchase, please review our full refund policy below.
1. 30-Day Satisfaction Guarantee
We offer a 30-day return window from the date of delivery for most items.
Due to supplement safety and regulatory compliance, opened or used consumable products cannot be returned unless defective.
2. Eligibility for Returns
To qualify for a return or refund, the item must be:
Unused
Unopened
In its original packaging
Returned within 30 days of delivery
We accept returns for the following reasons:
You received the wrong item
The product arrived damaged
The product has a manufacturing defect
You changed your mind (unopened items only)
3. Items That Cannot Be Returned
For health, hygiene, and safety compliance, we cannot accept returns on:
Opened supplements
Used items
Final sale items
Free gifts, promotional items, or bonus products
Items purchased from third-party resellers or marketplaces
4. Return Request Procedure
To begin a return:
Email us at info@healthpluspet.com
Provide the following:
Order number
Reason for return
Photo(s) of item or damage (if applicable)
Our team will review and respond within 1–2 business days
If approved, we will issue a Return Authorization (RA) number and return instructions
Returns without prior authorization may be rejected.
5. Return Shipping Costs
Return shipping fees depend on the reason:
Our fault (wrong, damaged, defective item)
→ Return shipping is 100% covered by HealthPlus Pet
Customer change of mind or error
→ Customer pays return shipping cost
We recommend using a trackable shipping service.
6. Refund Processing
Once your return is received and inspected:
You’ll receive a confirmation email
Approved refunds will be issued back to the original payment method
Refund Timeline:
3–7 business days for us to process
Additional 3–10 days depending on your bank or card issuer
Shipping fees (if any) are non-refundable unless we made an error.
7. Exchanges
We offer free exchanges for:
defective items
incorrect items received
Contact customer service to initiate an exchange.
8. Cancellations
Orders may be cancelled before shipment.
Once an order has shipped, it cannot be cancelled, but may qualify for a return under this policy.
9. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged or defective:
Contact us within 48 hours
Provide clear photos of the product and packaging
We will provide:
a replacement
or a full refund
at no cost to you.
10. Missing Items
If your order is missing an item, notify us within 48 hours.
We will:
verify the fulfilment log
correct the error immediately
11. Final Sale Items
Certain items may be final sale, such as:
clearance products
promotional bundles
seasonal or limited-edition items
These items cannot be returned unless defective.
12. Contact Information
For all return-related inquiries:
📧 info@healthpluspet.com
📞 1-888-688-3428
📍 HealthPlus Pet
3601 Hwy 7 E, Suite 1005
Markham, ON L3R 0M3
Canada