FAQ

Find answers to our most frequently asked questions.

Find answers to our most frequently asked questions.

Shipping & returns

How long does shipping take?

Your order is usually processed in 1-2 working days and should arrive your destination within 5 working days in most Canadian and US locations.

If your order contains a free gift it will be shipped separately.

How much is shipping? Where do you ship to?

Shipping is FREE and the products are shipped from our local warehouse here in Canada.

If your product contains a free gift it could be shipped from a local warehouse closet to your location, from Canada, USA or Asia depending on the inventory level and demand.

Can you tell me more about your shipping process?

All orders placed will be processed within 1-2 working days. Once processed, we will create the shipping label and issue the tracking number, you will then be notified by email indicating your item has been shipping with tracking # to track the entire journey.

How can I track my order?

We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.

Will I pay customs?

In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.

Find answers about our products

Products Information

What is the benefit of Timeplus NMN?

Doggy NMN Longevity with Hip & Joint Support Formula is specially formulated with high-purity Glucosamine Hydrochloride, Sodium Chondroitin Sulfate and Methyl Sulfonyl Methane (MSM) to helps support healthy hip & joints and relieve joint pain. Combined with high-purity NMN to enhance the pet’s vitality.

  • Helps Support joint Lubrication
  • Helps to Relieve Joint Pain associated with Osteoarthritis of the Knee
  • Helps to Maintains Healthy Hip and Joint Function
  • Helps to Support Healthy Joint and Flexibility
  • Increases Vitality and Stamina
  • Protects the Heart
  • Strengthen Immune Functions
  • Improves Cognitive Ability
  • Enhances Metabolism and Helps Lose Weight
  • Improves Sleeping Quality
  • Treats age-related Conditions

What does Health Canada approval matters?

Health Canada approval is important in North America because it ensures products meet high standards for safety, efficacy, and quality, which benefits both Canadians and Americans. This is crucial for public safety, as Health Canada's regulatory process reviews products like drugs and medical devices to minimize risks.

The approval process also promotes fair trade and market access by aligning Canadian standards with those in other countries like the United States, which reduces compliance costs for businesses that operate in both regions.

What is GMP certified?

GMP certified means a product's manufacturing facility has demonstrated compliance with Good Manufacturing Practices, a system of regulations and guidelines that ensures products are consistently produced and controlled according to quality standards. This certification verifies that the facility maintains high standards for hygiene, equipment, personnel, and processes to ensure the safety, quality, and purity of the product.

Is NMN product safe for my pet?

NMN is considered safe for dogs in appropriate doses, supported by studies showing it is well-tolerated, and it may offer benefits for older animals by supporting cellular health and energy levels.